Frequently Asked Questions at Giant Impact Retro
Who runs Giant Impact Retro?
Just me! 👋 I’m a one-person team based in the UK, running this retro shop part-time. I personally source, list, pack, and ship every item—so thanks for supporting small!
Where are you based?
I’m based in the UK and currently only ship within the UK.
When will my order ship?
Since I’m working part-time, orders are usually packed and shipped within 3–5 working days. If there’s ever a delay, I’ll drop you a message to keep you in the loop.
Do you accept returns?
Yes! I accept returns within 30 days of delivery. Items must be returned in their original condition. Please email me first at [email protected] before sending anything back.
Can I reserve an item?
I don’t currently offer reservations or holds—things tend to sell fast, so if you love it, grab it!
How can I contact you?
Email is best: [email protected]
I aim to reply within 48 hours (excluding weekends). Your patience means the world 💌